Refund and Returns Policy

🌟 Overview

At Sabahallahmad.shop, customer satisfaction is our top priority. We aim to provide fresh, high-quality products to our customers in Sabah Al Ahmad, Kuwait. If you are not fully satisfied with your purchase, we are here to help you with our refund and return policy.

📦 Returns Policy

You may request a return under the following conditions:

The product is damaged or defective upon delivery
You received the wrong item
The product is expired or not as described

⏱ Return Time Frame:

You must contact us within 24 hours of receiving your order.

🚚 Conditions for Returns

To be eligible for a return:

The product must be unused and in original packaging
Proof of purchase (order confirmation or receipt) is required
Some perishable items (like fresh food, fruits, vegetables, meat, fish) may not be returnable due to hygiene reasons

💰 Refund Policy

Once your return is approved:

Refund will be processed within 3–7 business days
Refund will be issued through the original payment method (or agreed method like Cash on Delivery adjustment)
Shipping charges (if any) may not be refundable

❌ Non-Refundable Items

The following items cannot be returned or refunded:

Fresh fruits & vegetables
Meat & fish products
Opened food items
Personal care and hygiene products (if used/opened)
Clearance or discounted items

🔁 Replacement Policy

If your product is damaged or incorrect, we may offer:

Replacement of the product
Exchange with a similar item
Store credit (in some cases)

📍 Service Area

This policy applies to all orders delivered in:
Sabah Al Ahmad, Kuwait

📞 Contact Us

If you have any questions about refunds or returns, please contact us:

📧 Email: info@sabahallahmad.shop
🌐 Website: https://sabahallahmad.shop